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How to Address Complaints & Concerns |
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Do you need a city service or want to file a complaint about an improperly delivered city service?
- If you have a police, fire, or medical emergency, phone 911.
- If you want assistance from the Community Board’s district office staff, call 718 458 2707, send an email to Community Board 3, or for a more personal touch, visit our office at 82-11 37th Avenue, Room 606. There's additional information on contacting the Community Board here.
- Or you can contact the city's new Citizen Service Center by dialing 311. The CSC promises to put residents in touch with dozens of city agencies. If you file a complaint with CSC they will provide an incident number. Save this. If your complaint is not resolved in a reasonable time period, give this number to the Community Board and ask for assistance. (NOTE: You don't have to be a citizen to call the mis-named Center.)
- As a computer user you may want to try the website operated by the Office of the Mayor. It offers thousands of pages of well organized information and many request and complaint forms. The site is huge and can initially seem a bit complex, but be persistent and you'll probably find help there.
- Computer users who have identified a problem and want to file a complaint online can go directly to the Mayor's Forms Directory Center. There you’ll find a search box to help locate the proper complaint form, e.g., type in pothole. Again, it's always good to make make notes or a printout.
Whichever you choose, be sure to make notes: get the name of anyone you speak with and any complaint or reference numbers available.
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Complaints and Recommendations |
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